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4.9 ★★★★★
Based on 23 reviews
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Product Reviews
★★★★★ 5
Received giftcard money to replace my plan-protected malfunctioning motherboard
I've been subscribing to the Asurion protection plan for a while. Recently, an Asus Prime PC motherboard I had bought a few months ago on Amazon stopped working well. I ended up considering filing a claim with Asurion to see if they would either fix/replace it or issue the purchase price money, so I could buy the failed electronics replacement component again for my custom-built PC. I went to the protection plan's website and started the claim filing process but couldn't find the category my failed component would be under in order to select it from the drop-down list. I ended up messaging the live customer service. The chat messaging was somewhat slow, the agent told me they were experiencing some communication delays throughout their systems. Ultimately, the agent was very kind and understanding, and completed the claim filing process for me on her side by asking me to provide the necessary info such as the item's product name, date of purchase, price before taxes, etc. I received a printable UPS shipping label in the email, printed it, and returned the item in the mail. Approximately 2 days later, I received an Amazon giftcard code in the email with the dollar amount equal to the item's price before the sales tax. Then I redeemed the giftcard code on the Amazon page and proceeded to apply the giftcard money to my next purchase of a replacement Asus prime motherboard, and it all worked out successfully. Therefore, I had no issues with the protection plan service and recommend it to others.
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Reviewed in the United States on May 24, 2026
★★★★★ 4
Fast and easy but I dont trust the process to be fully automated.
The process was very smooth and fairly quick. The only challenge I had was that the CLAIM status showed complete but I had to manually go look up the status. There was no email or notification it was closed. After manually checking the status, I called customer support and they said since I called in, they would process the payout. I wonder if I didnt call in if they would have processed it? Also, the phone rep said they would issue me a amazon egift card but then the next day I received a email saying they mailed out the payout. Very poor communication but so far the process was easy and fast.
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Reviewed in the United States on April 1, 2026
★★★★★ 5
Nice functional printer at a low price-point
Style: WF-3820
At this price-point, the WF-3820 is a winner for a home printer with not much printing volume. It prints well. It was easy to set up the printer and wireless printing from a couple of computers. It uses ink cartridges. While Epson goes to great lengths to advertise/tout its cartridge-free printer models, if you don't print a lot this unit will do fine for you. Did I mention that it's relatively cheap? Has a fax function, but I don't have a landline anymore. It is a bit tall, and you have to open the scanner to access the ink cartridges; so beware if you're putting it in a cabinet or shelf without some decent head room.
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Reviewed in the United States on May 27, 2026
★★★★★ 5
Good Printer
Style: WF-3820
Given the 'not so good' reviews, I was a little apprehensive to buy this printer at first. This replaces a WF3620, in which I was very happy with its performance. But the print head began to print only Yellow and Black, and several attempts to 'unclog' the Cyan and Magenta nossles proved unsuccessful.
But, I am very happy with the WF3820 - both with the price and the performance. It is faster and the graphics are clear and sharp. The 'jury' is still out on how much toner it uses, but suspect it is around the same as with the WF3620. If so, then I will retain my 5 Star rating.
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Reviewed in the United States on August 7, 2023
★★★★★ 1
Good printer ... Until Epson bricked it with Firmware
Style: WF-3820
Bought this as a replacement for a small office HP that died on us. It is a good machine. Nice features at a reasonable cost. Good color, full duplex, excellent scanning, and reasonable speed. The drivers are fairly crappy in that they constantly want to update and are poorly written and appear to send too much data home. (max out two cores on a modern i7 for a tiny printer driver update.) Overall a good machine and excellent for the price. Epson ink is ridiculously priced so went with high quality refurbished ink cartridges. Worked great at a good price.
Fast forward to July 2022. Epson pushes firmware update for "performance, stability, and security updates" that seems harmless. Who doesn't install newer firmware when it is offered? After the firmware update the printer claimed that the ink cartridges were faulty and refused to function. Turns out that the printer is now a brick until I buy genuine Epson ink refills at an exorbitant price. Turns out the company has had a number of class actions against them in the past for this very shady practice. Time to write up some copy for social media and contact a lawyer. It should be illegal to remove capabilities from a product that has been bought and paid for and working for months. Certainly I will never buy another Epson product and neither will anyone at my company.
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Reviewed in the United States on July 18, 2022